Returns & Refunds Policy

We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.

Return eligibility

To be eligible for a return, your item must be in the same condition in which it was received — unused, unopened, with all tags intact, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at celebrate@dazzlemyday.com. Returns sent back without approval will not be accepted.

Damages & issues

Please inspect your order as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exceptions / Non-returnable items

For hygiene, safety, and quality-control reasons, the following items cannot be returned:

• Party tableware: plates, cups, napkins, straws, wooden cutlery
• Balloons: loose balloons, balloon packs, DIY kits, garlands
• Any unsealed décor accessories
  
• Made-to-order design services or installations

We also do not accept returns on sale items. If you're unsure whether your item qualifies, contact our team and we’ll help.

Exchanges

If you'd like a different item, the quickest option is to complete a return for your original product (if eligible). Once the return is accepted, you may place a new order for the item you want.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, refunds are processed to your original payment method within 10 business days.

Please note your bank or credit card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at celebrate@dazzlemyday.com.

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If you have any questions about returns, exchanges, or a specific product, our team is here to help — just email celebrate@dazzlemyday.com.